MotionMateTrainingEnquire nowFeedback and complaints
Your voice helps us do better.
Positive, constructive or critical feedback is always welcome and will be treated respectfully.
No wrong door
Use whatever feels easiest.
Feedback will not affect your access to services or the quality of your care. You can provide it yourself or with help from a family member, nominee, advocate or support person.
What happens next
Listened to, reviewed and actioned.
Acknowledgement
Where contact details are provided, feedback is generally acknowledged within two to three business days.
Review
The concern is clarified, relevant information is reviewed and reasonable steps are taken to resolve it.
Outcome
Where appropriate, you are told the outcome and any service, communication or billing changes made.
NDIS complaints
You may also contact the NDIS Quality and Safeguards Commission independently on 1800 035 544 or through ndiscommission.gov.au. Complaints may be made with assistance or anonymously.